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Unable to save charts

Hello all,

I’m having trouble saving any sort of chart, grid saving is fine. Also when i push my chart from python, it shows as grid, waits for ± 1min and gives me an error. Is this a problem on my end?

Thanks in advance,
Camiel

1 Like

Uh oh! We encountered an unknown error, please try again later. Is the error i get

The same problem, for about two days. Can’t figure out the reason, seems a problem on the chart-studio server side.

Did anybody solve this problem?

I get something like this:


PlotlyRequestError Traceback (most recent call last)
/usr/local/lib/python3.7/dist-packages/chart_studio/plotly/plotly.py in _create_or_update(data, filetype)
1462 try:
→ 1463 lookup_res = v2.files.lookup(filename)
1464 if isinstance(lookup_res.content, bytes):

18 frames
PlotlyRequestError: Not found.

During handling of the above exception, another exception occurred:

PlotlyRequestError Traceback (most recent call last)
/usr/local/lib/python3.7/dist-packages/chart_studio/api/v2/utils.py in validate_response(response)
70 except ValueError:
71 message = content if content else “No Content”
—> 72 raise exceptions.PlotlyRequestError(message, status_code, content)
73
74 message = “”

PlotlyRequestError:

Plotly
<style>
	body { background-color: #f3f3f3; }

	.error-page {
	    margin-top: 5%;
	}

	.error-page-logo {
	    width: 350px;
	    margin: auto;
	}

	.error-page-logo img {
	    max-width: 100%;
	}

	.error-page-text,
	.error-page-subtext {
    	text-align: center;
    	color: #1d3b84;
   		font-family: 'Open Sans', verdana, arial, sans-serif;
    	font-size: 24px;
    	font-weight: 400;
    	line-height: 1.5;
	}

	.error-page-subtext {
    	color: #69738a;
    	font-size: 16px;
	}

	a {
    	font-size: 14px;
    	text-decoration: none;
    	color: #447bdc;
	}


	a:hover {
    	color: #1d3b84;
	}
</style>
<img alt="plotly" src="data:image/png;base64,iVBORw0KGgoA....<deleted a part> </div> <pre><code> <p class="error-page-text">Uh oh. An error occurred while loading this page.</p> <p class="error-page-subtext"> Try refreshing the page. If the problem persists, please seek help at <a href="https://community.plotly.com">community.plotly.com</a>. Thanks for your patience and sorry for the delay. </p> <p class="error-page-subtext"> <a href="//plotly.com/">Main site</a> &nbsp; &nbsp; &nbsp; <a href="//twitter.com/plotlygraphs">@plotlygraphs</a> &nbsp; &nbsp; &nbsp; <a href="//twitter.com/plotlystatus">@PlotlyStatus</a> </p> </div> </code></pre> </body> </html> SEARCH STACK OVERFLOW

I got the same thing! Really looking for a fix!!

same here. perhaps it’s just the free accounts?

Same kind of error started popping up today. Can some one investigate server side please

1 Like

Following up here to see if anyone has found a solution. I have had the same problem and have been unable to update any charts since Thursday, December 23. It has to be a server-side issue

1 Like

Not yet, this issue is pretty annoying

This same issue happened last DEC. I took this as an opportunity to migrate all the work to a dash app which isn’t very difficult and host it via an accessible server.

Anyone has a solution for this yet?.