Occasionally (yesterday for example - 11th of April 2017) I get random connection errors to Plot.ly using the Python API. It will maybe be 1 time out of 20, so not completely broken, but often enough to be very noticeable.
I tried Plotly support but they told me:
1/ I must have a configuration error
2/ No one else has reported errors
3/ They don’t offer API support anymore without an extra plan
At this point the chat mysteriously stopped working so it seems like they have blocked me from using it. For $89 per month it seems poor to get no support at all.
An example of yesterday’s intermittent error message when trying to create PNG files from charts:
plotly.exceptions.PlotlyRequestsError: Unknown Image Server Error
Pretty helpful error message.
My server is hosted with AWS so it is not a local connection issue.
Has anyone else experienced this?
Thanks for any feedback