Hi I have just installed plotly studio and uploaded a dataset but I get this error at the outline stage:
An error occurred while generating the outline. Please try again.
I’ve re-tried several times. I’ll try with a very simple data set next. Just wondering if others have encountered this error or know why this is happening? Thank you.
hi @sheila_whelan
Unless this dataset was humongous, that should happen. Did you get past the outline stage? Did you say what you wanted in the app?
Are you on windows or Mac? and what version of Plotly Studio do you have?
I got the same error. My dataset is only 9K rows. Version I am using is Plotly Studio 1v0.0.45
hi @darioromero
what error message are you getting?
Unless Plotly Studio is uploading this out of our network, this is the error I am getting:
I encountered an error while processing your request: Connection error.
After Google’d it (I think 3th and 4th may be the cause):
The “Connection error” when generating an outline in Plotly Studio is often caused by network restrictions (firewalls, proxies) or issues with the input data’s format.
Here are the primary troubleshooting steps:
Network & Connection Issues
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Restart the application to see if the issue persists.
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Check your internet connection and ensure your device is properly connected to the network.
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Verify network/firewall settings: If you are in a corporate or public network (school, work), a firewall may be blocking Plotly Studio’s access to external dependencies (like PyPI and GitHub). Contact your IT department to grant access.
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Check proxy settings: If you use proxy or “hide IP” applications, this can interfere with the connection.
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Ensure ample disk space: Insufficient disk space can cause application issues.
@darioromero are you using a company computer with a firewall?
Let’s try to solve this through a quick meeting. Can you write me please to adam@plot.ly
Once we find the solution we’ll post it here.
Hi @adamschroeder Sure. I will write you there from the company email. Thanks