Problems Deploying Plotly Studio app to Plotly Cloud

I was able to deploy my Plotly Studio app to the Plotly cloud, but the app didn’t render. Here’s the link: https://295e9f15-1622-432a-ac91-1981af54e9e2.plotly.app

I thought it might be because I hadn’t checked that it could be shared publicly, so I check that in the Cloud settings and then tried to initiate another build. I had some problems with that. The logs were indicating outdated libraries.

Right now the Studio is telling me that my app is running and the URL is: https://295e9f15-1622-432a-ac91-1981af54e9e2.plotly.app/

The page renders but doesn’t show the dash app ( which looks fine in the Plotly Studio). I’m not seeing any errors on the Cloud side. When I look at the browser console (chrome), I see a lot of code downloaded.

I’m planning on going to #Figure Friday tomorrow, and hoping I can share what the Plotly studio created online.

Becky Peltz

Hi Becky,

I’ve had a similar problem several times, and the log file also said that the internet was weak, and it actually got better with wired internet instead of wifi.

1 Like

hi @Rebecca_Peltz
I think this bug has been fixed with the latest release. Make sure you have Plotly Studio 0.0.22 . Then, try to rebuild the app and redeploy it. Let us know if it solves the issue on the Cloud.

I checked the Studio App version and it looks like I’m at 0.0.22

The cloud Python version is 3.12.

I stopped the cloud service and republished it. I’m attaching the log for the build and for the runtime.
I still don’t see the charts rendered.

This is the link for the republished website didn’t change: https://295e9f15-1622-432a-ac91-1981af54e9e2.plotly.app/
It would help if the logs showed the version of plotly studio that was used for publishing. The only place I could get that
version was by opening the “About” in the Plotly Studio (image above shows version 0.0.22. I didn’t do an install and I didn’t check
the version from before. I just closed the Studio and reopened it before checking the version.
Thanks for helping with this - it would be great to see it running in the cloud.
Becky

(Attachment Montreal Metro Incident Analysis-build-logs-2025-08-29T22_07_36.976Z.log is missing)

(Attachment Montreal Metro Incident Analysis-runtime-logs-2025-08-29T22_10_14.122Z.log is missing)

hi @Rebecca_Peltz
It’s probably because the app is still cached in your system. With the new release, we have been able to confirm that this issue has been fixed. Let me reach out to you via DM to see the best way to support you.