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Plotly chart image export issue

By using plotly I have created the chart and implemented the download functionality(Download plot as png). I can able to download in chrome browser but not in IE11. Please refer the screen shot.
Please suggest some solution.

Thanks for writing in we’re currently having some issues with our client-side to-image routine.

Please subscribe to for the latest development info.

In the meantime, I’d recommend using our image generation service either from our webapp or one of our API libraries.

Hi Etienne,

The above links is not able to open in IE11. Please suggest some solution.

Thanks & Regards
Jacob Robinson