Key error when exporting static plots

📊 Plotly Python
1

Hello,

I have faced the below error numerous times and at random occasions when trying to export images to jpeg or png formats. I am not able to understand what’s causing this - does anyone have an idea?

Traceback (most recent call last):
File “/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/site-packages/plotly/plotly/plotly.py”, line 787, in save_as
img = cls.get(figure_or_data, format, width, height, scale)
File “/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/site-packages/plotly/plotly/plotly.py”, line 710, in get
raise exceptions.PlotlyError(return_data[‘error’])
KeyError: ‘error’

2

http://community.plotly.com/t/py-image-get-returns-an-error/2222

3

Thank you for the reply!

From the thread it seems the issue was with the limit to the number of API calls per day. However, when I tried to re-run the code again after 24hrs, I got the same error (which should not have happened if the issue was indeed the limit to API calls). Mind you, I am exporting images using the py.image.save_as() method (https://plot.ly/python/static-image-export/), and not the py.image.get(). Would you know what possibly could be going wrong here?

Thanks
Saurabh

4

Exporting images online will also count towards your API limit.

5

But it should’ve resetted the next day and not caused an error, right?