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ImportError: No module named 'plotly.plotly'; 'plotly' is not a package

Hello,

I am very excited about plotly, but for some reason, I cannot get it to install on either my PC or mac. On both machines, when I go into python on bash/terminal and “import plotly” I get the error that is shown in the title of this post.

For reference, I have installed and upgraded plotly with pip many times with no fix. Any help would be greatly appreciated.

Thanks!

My credentials file has an empty list for stream_ids if that helps.