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Having trouble regenerating my API key

I am brand new to using Plotly and wanted to get started with some examples. Unfortunately, when I attempt to generate an API key on the Plotly website under my API Key section, I get this error:

Hmm… looks like we’re having trouble regenerating your API key. Please try again, or let us know on the Plotly community forums

So here I am. Any help would be appreciated.

Johann

Did you ever get an answer to this? Since we turned on SAML 2 authentication via the On-Premise Server Manager, I can no longer regenerate my API key because it prompts me for a password but of course the password is unknown to Plotly because authentication is handled by our identity provider.

Hmm… looks like we’re having trouble regenerating your API key. Please try again, or let us know on the Plotly community forums

Error message is generally displayed when user enters incorrect password.