To Plotly staff

I am in a process of discovering the Plotly.js technology. That means I am working on a real project for my company but we haven’t bought a technical support yet because I am not sure that Plotly is the technology we are gong to go with. How am I supposed to do all the discoveries if I am not getting any support here? I understand it’s a free product and a forum is a place for volunteers, but I think Plotly staff should visit here more often to help newcomers with basic questions so we can get better understanding of the technology and can be more certain to present the technology to the senior management. I have done a number of discoveries like this and it’s a bit annoying to see that messages are not getting answered at all. I like Plotly so far and will convince my management to use it, but I need to get through the basic stuff a bit faster and start evaluating advanced features that our predictive analytics trend package will have alot of.