# plotly\_IMAGE server error 500

**URL:** <https://community.plotly.com/t/plotly-image-server-error-500/2921>\
**Category:** Plotly R\
**Created:** [December 19, 2016, 9:34pm UTC](https://community.plotly.com/t/plotly-image-server-error-500/2921 "2016-12-19T21:34:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![joehealey](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@joehealey](https://community.plotly.com/u/joehealey)\
**Post date:** [December 19, 2016, 9:34pm UTC](https://community.plotly.com/t/plotly-image-server-error-500/2921/1 "2016-12-19T21:34:07Z")

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I recently updated R, Rstudio and many packages including Plotly and something seems to have broken. When I try to export previously working images I’m getting this error:

`Error in process.image(append_class(resp, "image")) : Internal Server Error (HTTP 500).`

The code I’m trying to export with is the following:  
`plotly_IMAGE(p, width = 1600, height = 1400, format = "png", username="joehealey", key="xxxxxxxxx", scale = 1, out_file = "~/Desktop/output.png")`

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**Author:** ![bcd](https://avatars.discourse-cdn.com/v4/letter/b/ec9cab/32.png) [@bcd](https://community.plotly.com/u/bcd)\
**Post date:** [December 20, 2016, 2:25am UTC](https://community.plotly.com/t/plotly-image-server-error-500/2921/2 "2016-12-20T02:25:27Z")

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Hey @joehealey,

it appears this is currently an open issue at ropensci/plotly [https://github.com/ropensci/plotly/issues/789](https://github.com/ropensci/plotly/issues/789).

Cheers,  
Branden

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**Author:** ![joehealey](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@joehealey](https://community.plotly.com/u/joehealey)\
**Post date:** [January 4, 2017, 6:44pm UTC](https://community.plotly.com/t/plotly-image-server-error-500/2921/3 "2017-01-04T18:44:46Z")

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Hi, the issue on GitHub was closed recently via a new commit. I’ve tried reinstalling the package in R/Rstudio, but that hasn’t altered anything. What do I need to do to get the package working in Rstudio again?

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**Author:** ![chelsea](https://sea2.discourse-cdn.com/flex024/user_avatar/community.plotly.com/chelsea/32/196_2.png) [@chelsea](https://community.plotly.com/u/chelsea)\
**Post date:** [March 7, 2017, 8:30pm UTC](https://community.plotly.com/t/plotly-image-server-error-500/2921/4 "2017-03-07T20:30:14Z")

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Unfortunately, we cannot release on CRAN frequently. To get the latest updates you can install the latest dev version by: `devtools::install_github("ropensci/plotly")`  
More info here: [https://plot.ly/r/getting-started/#installation](https://plot.ly/r/getting-started/#installation)