# IE-11 WebGL is not supported by your browser - visit https://get.webgl.org for more info

**URL:** <https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252>\
**Category:** plotly.js\
**Created:** [December 6, 2019, 10:57am UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252 "2019-12-06T10:57:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![akw420](https://avatars.discourse-cdn.com/v4/letter/a/54ee81/32.png) [@akw420](https://community.plotly.com/u/akw420)\
**Post date:** [December 6, 2019, 10:57am UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252/1 "2019-12-06T10:57:26Z")

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I’m getting error when trying to plot Scatter3D :  
WebGL is not supported by your browser - visit [https://get.webgl.org](https://get.webgl.org) for more info

Although when I visit the link , it says browser is compatible and I can see rotating cube .

Is this something plotly itself is throwing ? Can this be handled somehow ? Because browser is compatible I’m sure, as it has run plotly 3D charts previously . Please help .

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**Author:** ![etienne](https://sea2.discourse-cdn.com/flex024/user_avatar/community.plotly.com/etienne/32/17_2.png) [@etienne](https://community.plotly.com/u/etienne)\
**Post date:** [December 6, 2019, 4:13pm UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252/2 "2019-12-06T16:13:07Z")

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Thanks for writing in.

Can you try opening:

- [https://plot.ly/javascript/3d-scatter-plots/](https://plot.ly/javascript/3d-scatter-plots/)
- [https://plot.ly/javascript/webgl-vs-svg/](https://plot.ly/javascript/webgl-vs-svg/)

and tell us if the same error message appears?

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**Author:** ![akw420](https://avatars.discourse-cdn.com/v4/letter/a/54ee81/32.png) [@akw420](https://community.plotly.com/u/akw420)\
**Post date:** [December 9, 2019, 11:36am UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252/3 "2019-12-09T11:36:55Z")

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Thanks for replying .  
Funnily, My IE runs on document mode of IE10 , if I change it to 11 (by forcing it on Dev console) , chart works fine (not same as Chrome , but I’m okay with that).

![Capture](https://us1.discourse-cdn.com/flex024/uploads/plot/original/2X/8/8e07ccb397301b0b71f61163e59372e47b038af7.png)

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**Author:** ![GusTButt](https://sea2.discourse-cdn.com/flex024/user_avatar/community.plotly.com/gustbutt/32/13000_2.png) [@GusTButt](https://community.plotly.com/u/GusTButt)\
**Post date:** [March 26, 2020, 2:39pm UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252/4 "2020-03-26T14:39:25Z")

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I’m seeing the same problem but on Chrome Version 80.0.3987.132 (Official Build) (64-bit) The links you asked the other user to test work fine, however I am access a machine remotely over VPN.

However my code is react an your sample isn’t. You’re making a call in your example [https://plotly.com/javascript/3d-scatter-plots/](https://plotly.com/javascript/3d-scatter-plots/)`Plotly.newPlot('myDiv', data, layout);` whereas I have:

```auto
				<div
					className='visualisation-chart'
					id='threeDScatter'
					style={{ display: `${chartType === 'threeDScatter' ? 'block' : 'none'}` }}>
					<Plot
						className='visualisation-plot'
						useResizeHandler
						data={threeDScatter.data}
						layout={threeDScatter.layout} />
				</div>

```

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<div class="post-metadata">

**Author:** ![GusTButt](https://sea2.discourse-cdn.com/flex024/user_avatar/community.plotly.com/gustbutt/32/13000_2.png) [@GusTButt](https://community.plotly.com/u/GusTButt)\
**Post date:** [July 7, 2020, 1:50pm UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252/6 "2020-07-07T13:50:36Z")

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I am seeing “WARN: webgl setup failed possibly due to enabling preserveDrawingBuffer config. The device may not be supported by is-mobile module! Inverting preserveDrawingBuffer option in second attempt to create webgl scene.” in the console, don’t know if that helps? And I occasionally notice the correct render for an instant before the warning message replaces it.

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**Author:** ![LadyIDO](https://avatars.discourse-cdn.com/v4/letter/l/ee7513/32.png) [@LadyIDO](https://community.plotly.com/u/LadyIDO)\
**Post date:** [April 3, 2022, 5:01pm UTC](https://community.plotly.com/t/ie-11-webgl-is-not-supported-by-your-browser-visit-https-get-webgl-org-for-more-info/32252/7 "2022-04-03T17:01:08Z")

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I was in the same situation, using R-Studio. It worked for me when I ran the code in R. The plot displayed in browser window.