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Chart studio save problem

I’m using chart studio to draw pictures but as long as I save it, it takes a long time and shows the error
Uh oh! We encountered an unknown error, please try again later.
I don’t know what’s wrong with it but failed to save the piture for several times. My picture is choropleth map, and if I save other types of pictures, it succeeded. Besides, the gird can also be successfully saved.Could anyone help?
Thanks a lot.

Hi @yuner - I don’t know what’s going on but I changed the tag to Chart Studio so folks involved with that will see your post, should be able to help you.

I am facing the same issue I am trying to save a choropleth too. It doesn’t even allow me login into my chart studio account while saving the plot, gives the same error message “Uh oh! We encountered an unknown error, please try again later”. Please provide any solution or fix for this.

I have the same problem. I created a new account but the problem continued. It saves the data but when you add any kind of trace it won’t save. It gives the same error:
“Uh oh! We encountered an unknown error, please try again later”

Sorry about the breakage folks, I think this is fixed now.

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