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Chart studio save problem

I’m using chart studio to draw pictures but as long as I save it, it takes a long time and shows the error
Uh oh! We encountered an unknown error, please try again later.
I don’t know what’s wrong with it but failed to save the piture for several times. My picture is choropleth map, and if I save other types of pictures, it succeeded. Besides, the gird can also be successfully saved.Could anyone help?
Thanks a lot.

Hi @yuner - I don’t know what’s going on but I changed the tag to Chart Studio so folks involved with that will see your post, should be able to help you.

I am facing the same issue I am trying to save a choropleth too. It doesn’t even allow me login into my chart studio account while saving the plot, gives the same error message “Uh oh! We encountered an unknown error, please try again later”. Please provide any solution or fix for this.