Can't sign in to Plotly Cloud — "Couldn't sign in" error on all browsers

Plotly Cloud
1

Hi all,

I’m trying to sign in to Plotly Cloud (cloud.plotly.com) for the first time to publish a Dash app, but I’m consistently getting this error after attempting to sign in:

{"error":{"message":"Something went wrong","description":"Couldn't sign in. If you are not sure what happened, please contact your organization admin."}}

What I’ve tried so far:

  • Tested in both Safari and Chrome on macOS — same error in both
  • Cleared cookies/site data for plotly.com in both browsers
  • Turned off “Prevent cross-site tracking” and disabled content blockers in Safari
  • Tried in a normal (non-private) window, not just incognito/private mode
  • Tried on my phone as well, using mobile data, but to no avail

The error persists identically across all of the above, which makes me think it’s not a local browser/cookie issue on my end.

A few details that might help debug:

  • macOS, testing on both Safari and Chrome
  • Signing in via [Google/GitHub]
  • This was a first-time sign-in attempt (no existing Plotly Cloud account)

Has anyone else run into this, or is there anything specific to check on the account/org side? Happy to provide more details if helpful. Thanks in advance!

2

@Samhith_Krishna thanks for reporting! I’ve pinged the Cloud team and we are looking into it.

3

We identified the issue to a change late last week and have pushed a fix to Plotly Cloud to resolve it. This should be resolved now!